For many years working in the transport industry it was observed and experienced that many businesses do not keep transaction records related to services used. The bills get paid at account time obviously. Is that enough?
The customer is always required to supply full details when organising activity transactions to the service provider. The formats available to do so when simplified come down to a work order is given by (phone, email or online booking) which in turn becomes a job booking for the service provider.
When a travel service is used tickets and / or receipts are issued after payment. With air travel a boarding pass is also issued, to track a flight manifest.
Activity is either put on an account or paid for separately. Depending on the type of business and the various details problems and inefficiencies can be expensive or annoying.
Mistakes in making a work order or taking a job booking cause wrong delivery addresses, receivers or dates for delivery. Double bookings are made. Information required is not provided leading to damage or safety issues. Insurance or added expenses lead to additional costs with unwelcome disputes arising at times. The blame game!
Transport operators from all levels experience this sooner or later. OpsJotter was designed to minimise this issue. Based on long term real experience. Financial records are separate to transaction records. It comes down to questions and answers. OpsJotter allows the creation of a detailed work order very easily, provided the user enters the details first. Thus doing two tasks in one effort.
Although there are tangible and intangible benefits by using OpsJotter the largest is by service businesses that invoice or bill customers. Either as an ongoing service contract, transfer of goods to worksites or a one-off transportation of employees or goods. A required but time consuming task performed on a regular basis.
OpsJotter was created by feedback from those that understand the value and reason for doing this task, whilst disliking the task itself. This required a change in work process design. The benefit can only be achieved efficiently for all involved contributing to a central remotely accessed record. Avoiding multiple data entry time and cost.
So OpsJotter can now offer work process convenience and productivity, to a subscribers business.
OpsJotter is the result of many frontline sourced feedback. To continue this development approach a brief demonstration video is available with a free trial period. At OpsBase Systems we hope and would greatly appreciate any feedback or suggestions for next round features. Try the Value Calculator provided so your business can estimate potential value in subscribing to OpsJotter.
Thank you for your consideration of an OpsJotter subscription.
Doug Lachman
OpsBase Systems Pty Ltd